01 / SHIPPING

Freshly made & carefully dispatched

Production and shipping are separate parts of your delivery timeline.

Every Macaron Centrale order is made fresh to order in our California kitchen. We do not freeze macarons before shipment.

Orders typically require 3–5 business days for preparation, depending on quantity, personalization, and production volume. Large custom orders and peak holidays may need additional time.

We generally dispatch Monday through Thursday. We plan shipment dates to avoid packages spending the weekend in transit wherever possible. Processing and dispatch times are not the same as carrier travel time.

02 / SHIPPING

Shipping carriers, transit times & costs

Choose the available service that best suits your needs.

We ship to addresses within the United States using USPS, UPS, or FedEx, as appropriate to the destination and service selected.

Standard shipping is typically estimated at 2–5 days in transit after dispatch, depending on the destination. Faster options, including some 2–3-day services, may be available at checkout or on request. A service estimate is not a guaranteed delivery date.

Shipping charges are calculated according to destination, package dimensions or weight, the carrier, and any selected expedited service. The available options and charges are shown during checkout.

If you need to discuss a shipping upgrade after placing an order, contact us promptly. Changes may be unavailable once a shipping label has been created or the parcel has been handed to a carrier.

03 / SHIPPING

Need your macarons for an event?

How to give us the best chance of meeting your need-by date.

Please enter your need-by date in the order notes at checkout, and order well in advance of weddings, birthdays, showers, corporate events, and other celebrations.

We can plan production and dispatch around an event, but we do not offer guaranteed arrival on a specific date. Carrier delays, weather, and delivery exceptions can affect the actual arrival date.

For early-week events, we may need to ship toward the end of the preceding week to minimize weekend transit. This can mean your order arrives earlier than the event date. Store it in the refrigerator until serving.

If an event deadline is especially important, select an appropriate expedited service where available and contact us immediately after ordering to discuss the arrangements. Do not rely solely on the estimated transit time.

04 / SHIPPING

Freshness, insulated packing & cold packs

What is normal when macarons travel in changing temperatures.

Macaron Centrale macarons are formulated to remain stable through normal ambient shipping conditions. Depending on the product and conditions, they may tolerate up to approximately 10 days at ambient temperature; this is not a recommendation to leave delivered macarons unrefrigerated.

Cold packs are included with certain products and during warmer conditions. A cold pack may arrive fully thawed or warm to the touch. That is expected after travel and does not, by itself, mean the macarons are damaged.

What matters is the condition of the macarons themselves. Collect your package promptly, especially during hot weather, and place the macarons in the refrigerator after arrival. Avoid direct sunlight, hot porches, and prolonged time in a mailbox.

If you observe visible heat melting or another physical problem, photograph the macarons and packaging when the package arrives. See Delivery concerns and damage claims below.

05 / SHIPPING

Gift boxes & multiple-item orders

Protective shipping arrangements may differ from individual retail packaging.

We package orders carefully for transit. When several items are purchased together, we may consolidate the contents into fewer shipping containers to avoid excess packaging and protect the products.

If you need each item presented in its own individual gift or favor box, enter that request in the checkout order notes before placing your order. Some arrangements or additional packaging may require confirmation.

06 / SHIPPING

Delivery concerns & damage claims

Please contact us as soon as you notice a problem.

Heat-related melting or temperature damage: report the issue within 2 hours of the carrier's recorded delivery time.

Other order concerns: report visible breakage, crushed macarons, missing or incorrect items, and similar issues within 48 hours of recorded delivery.

Include your order number and clear photographs of the macarons, affected items, inner and outer packaging, and shipping label. Photos are needed to assess damage and submit applicable carrier claims.

If tracking shows a package as delayed, lost, or delivered but you cannot find it, contact us so we can review the tracking and help investigate. Once a package is handed to a carrier, delivery timing is outside our direct control. Carrier investigations and resolutions depend on the circumstances.

Please verify your address and any unit or suite number before checkout. Perishable goods returned because of an incorrect or incomplete address usually cannot be reshipped. For claim eligibility, limitations, and applicable consumer rights, see our Refund & Return Policy.

07 / SHIPPING

P.O. boxes & local delivery

Additional options for qualifying addresses.

P.O. boxes: USPS can deliver to an eligible P.O. box, while UPS and FedEx generally require a street address. Retrieve the package promptly and refrigerate the macarons.

Local delivery: available for qualifying areas when offered. Delivery availability, preparation requirements, fees, and arrival windows vary by order and location. Please check checkout or contact us before ordering to confirm your options.

08 / SHIPPING

After delivery: storage & serving

A little care makes a big difference to texture and flavor.

Refrigerate your macarons upon receipt. For best quality, enjoy them within approximately 7–10 days while refrigerated in their protective packaging.

For longer storage, freeze sealed macarons for up to approximately 60 days, preferably only once. Follow the storage card included with your order for specific product instructions.

Before serving, allow the macarons to return to a pleasant room-temperature texture, generally around 2–3 hours, depending on conditions. Do not leave them in a hot location or direct sunlight.

Need help planning your delivery?

Have a wedding date, a large order, or a shipping question? We're happy to help you understand the available options before your order is dispatched.